Running a hospitality business means managing more risk than most of your guests ever realise. Burns, lacerations, choking, severe allergic reactions, a guest collapsing mid-service, a staff member going down in the kitchen – these aren’t hypothetical scenarios.
They happen in busy venues every day across Queensland.
And when they do, the entire dining room is watching. Your team’s response – or lack of it – becomes the story guests take home and share.
I work with café owners, restaurant operators, pub and bar managers, and catering businesses to deliver first aid training that actually fits how hospitality works. We schedule around your shifts. We come to your venue.
And we build the scenarios around what your team actually encounters – choking at the table, a colleague burned on a hot plate, a guest with an undisclosed allergy – not a generic office exercise.
In hospitality, how your team responds in a crisis is what your guests remember. And what they tell everyone.
— Luella Stanley, Managing Director & Principal Trainer
Provide First Aid
HLTAID011
Comprehensive first aid training covering the full range of emergencies most likely to occur in a hospitality environment: choking (conscious and unconscious), anaphylaxis, burns, lacerations, cardiac events, and the management of a collapsed person. Hands-on, practical, and built around real hospitality scenarios.
Recommended for: all floor staff, kitchen staff, supervisors, and venue managers.
Provide Cardiopulmonary Resuscitation (CPR)
HLTAID009
Annual CPR renewal training. In a choking or cardiac event, the first two minutes before an ambulance arrives are the most critical. Every member of your team – floor, kitchen, and bar – should know how to perform CPR effectively.
Recommended for: all staff annually.
Provide Advanced Resuscitation & Oxygen Therapy
HLTAID015
Advanced resuscitation techniques including oxygen therapy. Recommended for larger venues, function centres, and operators with an older regular clientele where cardiac risk is elevated.
Recommended for: managers and supervisors in larger venues.
Your team
Every staff member – floor, kitchen, and management – knows how to respond confidently to the emergencies most likely to happen in your venue. They train in your environment, not a generic training room.
Your guests
A prepared team means guests can trust that they’re in capable hands – whatever happens. That’s the kind of reputation that fills seats and brings people back.
Your business
Documented first aid training reduces liability, supports your duty of care obligations under the Work Health and Safety Act 2011 (Qld), and demonstrates professionalism to insurers and licensing bodies.
Your reputation
In hospitality, incidents are public. The way your team responds – or doesn’t – becomes part of your venue’s story. Preparation is how you write the right ending.
It’s 7:30 PM on a Friday. Your dining room is at capacity. A guest at table 12 starts coughing – then stops making any sound at all.
His face begins to flush. His partner is screaming. Your floor staff freeze.
Your kitchen is 40 metres away. Triple zero has been called – but the dispatcher says the nearest unit is 11 minutes out.
Does your team know what to do right now – in a full dining room, in front of everyone?
Choking, cardiac events, severe allergic reactions – they don’t wait for a quiet Tuesday afternoon. The question is whether your team is ready when it matters most.
Compliance note: First aid certificates are valid for three years; CPR must be renewed annually.
Fill out the form to request a quote or get in touch with our team. We’ll be happy to answer any questions you have and help you get started on your First Aid Training journey.
Expert Trainers
Our experienced principal trainer Luella Stanley has real-world backgrounds in emergency response and first aid, making every session practical, engaging and fun.
Nationally Recognised Courses
As an accredited Registered Training Organisation (RTO 31668), our courses meet strict national standards and are fully recognised across Australia.
Convenient Scheduling
We understand your time is valuable, so we offer flexible scheduling to fit training smoothly into your organisation’s routine.
It all starts with an education. Are you ready to take action?
© 2022 First Aid Action. All Rights Reserved. RTO No. 31668